We're birds on mission! As Head of Distribution we make sure to send out a tracking email providing the whereabouts of your delivery. Please be sure to check your email (spam folder too) for a tracking email. We use the Australia Post network to fulfil all online orders, with Express Options available! Can I return/exchange?
HELP CENTER
Goodr’s flock of Customer Service Parrots are answering emails as fast as their little feathers will move, but we just recently learned what FAQ actually stands for (which is not, it turns out, Flocking Awesome Quads)…see below.
You still, of course, can always Contact us where you can send us: Your adventures and stories particularly hilarious and/or a little bit gross ones, Pictures of your beautiful faces in goodrs, Pictures of your ugly faces in goodrs, Pictures of your dog’s faces in goodrs, Questions, Comments, Concerns.
SHIPPING AND DELIVERY
As part of our desperate cry for attention, we want to ensure that you are 100% satisfied with the product you purchased and that you will talk us up to all your friends (who you should totally introduce us to). As part of our manipulation to get you to be our friend, we offer a 14 day return / exchange period on all items ordered on goodr.com.au. All we ask is the following:
-
Email sales@injinji.com.au and include:
- order number
- which glasses you’d like to return (and if exchanging, which pair you’d like us to send you), and
- a hand drawn picture of a pirate fighting an octopus. (We are not joking with this one.)
Depending on the nature of your request, we may require naming rights of your first born. Spoiler Alert: Your first born will be named Goodr.
We do NOT accept returns or exchanges on international orders.
I received the wrong item, what do I do?
WHOOPS! Sounds like the scurry of wild squirrels we hired to pack our shipments are at it again! Probably should get some humans to start helping us, they might be more reliable…we are so sorry! Please email sales@injinji.com.au and we’ll make sure to get the rogue pair swapped out for the correct ones!
My package shows it’s delivered, but it’s not here!
That wacky post! We strongly suggest asking your mail carrier as to where exactly they placed the package. You can also ask your surrounding neighbours. In most cases the package is usually found, but you may have to file a claim with them. If in the end it turns out your package has most definitely been abducted by aliens or taken by Brad down the hall who is ALWAYS walking around shirtless with his abs and sweatpants and flip flops, stealing packages, (every building has a Brad), please reach out and we will get you set-up with a certified Anti-Abduction replacement package!
Do you ship Internationally?
We are also the AWESOME distributors for New Zealand, please contact sales@ippnz.co.nz or jump onto goodr.co.nz for New Zealand orders and shipping. Fun Fact: When flamingos migrate, they do so mainly at night. They prefer to fly with a cloudless sky and favourable tailwinds (read: they are LAZY and usually DRUNK) They can travel approximately 600 km (373 miles) in one night at about 50 to 60 kph (31-37 mph). We don’t typically use the metric system, but in this case we did so you would believe us. Science.
PRODUCT QUESTIONS
What are your glasses made of?
Our frames are made of plastic and have a soft touch coating. Our sunglasses use TAC lenses, which are polarized, scratch-resistant and offer UV 400 protection. Our Blue Mirage glasses use Polycarbonate Lenses (PC). None of our glasses are made out of chocolate. Stop trying to eat them.
Do you fill prescriptions or offer reading glasses?
We do not offer prescription or readers.
The good news is we do have lots of customers who have had their prescription filled with our goodr frames! We suggest asking your ophthalm… optome… eye care professionals if your prescription would work in our frames.
What glasses are not polarised??
All of our glasses offer glare-reducing polarized lenses and UV400 protection that blocks those harmful UVA and UVB rays.
The following sunnies are not polarised
We also carry clear non-polarized blue light-blocking glasses
None of our glasses have been worn by polar bears, but we like to imagine this happening. SO. CUTE.
What size should I get for my noggin??
If most sunglasses feel too tight or do not sit back on your face comfortably, you probably need our larger BFG style for your impressive melon. If most glasses fit you comfortably, most of our frames will too, so shop based on styles you like! Or just go outside and ask strangers if you have a big head. Their answers might surprise you!!!
How often do you restock?
Our flock of storks work their wings off bringing product from the manufacturer to our warehouse, but they sometimes get waylaid by the occasional baby delivery. Please sign up to our email list to get regular updates and follow us on IG and FB because we love our fans.
CLEANING AND CARE
My sunglasses are damaged! Are they covered under warranty?
Dagnabbit. We’re super bummed to hear your shades are having a rough go. Fear not, though. We offer a 1-year warranty on all of our glasses! You can go directly to the warranty claims portal by tossing portal powder into your fireplace and whispering, “Warantiam petitio.” Or go HERE.
How do I keep my goodrs looking fresh?
Ahoy! To keep your sunnies in pristine condition and prevent signs of natural wear and tear, we recommend:
- Using a lens cleaner and microfiber cloth to clean them. NOPE NOPE NOPE: Don’t even think about using your shirt.
- Please try to avoid harsh waters on the lenses. Salt water, pool water and mosquito-infested swamp waters are not recommended.
- If they’re not on your face, keep them in the case! (Hey, that rhymed. If any rappers or singers need ghostwriters, hit us up.)
- Chemical sunblock and goodrs are not the best of friends. Please use a mineral-based product.
- Snugly laying them on a gold-encrusted pillow at night will also ensure longevity.
Can I get replacement lenses?
We are unable to provide/sell replacement lenses. We are sorry for any inconvenience this may cause. If you would like us to make it up to you by standing outside your window holding a boombox playing your favourite song, sorry, we’re not allowed to do that anymore.
TROUBLE CHECKING OUT
Promo didn’t apply!
We know you’re trying to ball on a budget, we’re so sorry your coupon didn’t apply! Shoot us an email at sales@injinji.com.au and we’ll make sure to apply the promo code!
Can’t place order/Transaction issue “contact administrator”
So sorry for the difficulty you experienced with our payment processors. Please be sure the billing address matches the billing address your credit card gets sent to. And if that still doesn’t work, send us an email at sales@injinji.com.au and we’ll get our IT pups on the case!
JOIN THE GOODR TEAM
How can I apply to be an ambassador?
SQUAWWWK! Thanks for reaching out! We love how excited you are about joining the goodr family! Be sure to sign up for our email list and follow our Instagram and Facebook page to get updates on products. Contact Us we would be happy to have a chat. Thank you for the goodr love!
I’d like to be a retailer
Thanks so much for reaching out and for your interest in carrying goodr in your store! We ask that you please include the location of your store, a contact phone number, and a website if you have one in your email to sales@injinji.com.au
Are you able to donate/sponsor?
We are still a young, small company, and while we would love to help everyone we are not miracle workers however we would love to hear from you so contact us with your story. We can connect you to a local retailer, though, if you are interested in bringing in goodrs to your event or would like to inquire about a bulk order contact us.
